I was recently at a shoot with 17 other photographers. I thought it would be a great idea while I was there to get some info on how well their businesses had done over the last 12 months. With regard to the wedding market, results were pretty much the same for everyone. They had all suffered a drop off in wedding bookings somewhere between 20 - 40 percent.

When I asked them what they thought the reasons for this were I got the following answers:

The Recession
Too many new photographers entering the market
Less couples getting married
Weekend warriors shooting weddings for £xxx

As they were giving me their reasons I realised that they all blamed someone or something else for the situation. But on further inspection this would not prove to be the case. There are always new people setting themselves up as wedding photographers; always have been, always will be. There have been less people getting married year on year since the early 1970s and there will always be someone prepared to under cut your prices. Which leaves the recession.

Ok, there has been a recession for the past 12 - 15 months which we are now emerging from, and it will take another 12 months or so for people to spend with more confidence. So what? What are you going to do about it? Or any of the other excuses you tell yourself? Are you going to sell up and go home? Are you going to move out the way & give the newcomer an easier run of things? Are you going to decide “nobody is getting married anymore” and stop shooting weddings?

I asked a couple of these photographers what actions they had taken to try and change things. I got all sorts of different answers but not one single one gave me the answer I was hoping for. Their problem was not what they thought it was and it was not caused by what they thought caused it. The world does not owe any of them a living, and neither does it owe you one.

Most marketing is like fishing, certainly when it comes to wedding photography at least. Imagine you are sat on the banks of a lake and the fish in that lake are the general public.

There are 100,000 fish in the lake at any given time so you and the other two fishermen (existing competition) can usually tempt enough of the right type of fish (brides) to take your bait (book you). But if the balance changes and less fish are biting (the recession/less people getting married), or more fishermen turn up (new competitors), or the fish are tiny and you have to throw them back (expecting you to charge £xxx like the weekenders do),  what are your options?

If you carry on as normal you will surely end up with less fish, right? So unless you want to starve it is common sense that you have to react to these changes, and there is lots of things that you can do….

Change your bait (try a new product or marketing strategy)
Use an extra rod (add an new marketing strategy)
Fish in more than 1 lake (market to a bigger area)
Buy cheaper bait or use less (cut your marketing costs)

All of the photographers I spoke to had either cut back on their costs, (including their marketing) done nothing. No surprise then that they had such as big drop off in the number of weddings booked.

There are still 1000s of couples getting married every year, all you have to do is grab your share. If in 2007 your marketing generated 40 wedding bookings, that same marketing in 2009 probably only generated 30 or so. Increasing your marketing is what is needed. Here is a simple equation:

Lets say you get 30% of your business from doing 3 wedding fayres, 30% from the 3 venues where you have an album on show, 20% from the internet and most of the rest from past customer referrals.

Doing 1 more wedding fayre & finding one more venue to get an album in will all but fill in the gaps in your diary. Add a little extra time & money spent on online marketing into the mix, and you’ll be back to your normal booking level. Yes it has cost you more money to get the work in than it did in 2007, but that is just the way it is, get over it.

Charging The Perfect Price

If you’ve been in business for less than two years I can guarantee that you are  not charging the perfect price for your photography, and most photographers who’ve been in business for more than two years are probably not charging the perfect price either.

You may have been different, but many photographers set their prices by using one of the following 2 models:

Model A
1. Find out what your competitors are charging.
2. Decide where you want your customers to view you, are you low-priced, middle-of-the-road or high end?
3. You set your prices according to the results you find.

Model B:
1. Find out your competitors prices
2. Work out what the average is.
3. You set your price just slightly below the average.

This is what is known as price positioning, and to a certain extent it does serve a purpose. But what it also means is you base your own prices on where you see yourself positioned in relation to what your competitors are doing.

This is a huge fundamental mistake! Why? Because around 85% of people don’t buy on price alone. Yes there are a small number of people who are always looking for the cheapest price, but most people will pay a little extra if they think it is better value.

So if people are not buying on price, what are their buying decisions based on? These figures may surprise you, but a recent study revealed the following:

Fifth in order of importance was price
Fourth was customer service
Third was value for money
Second was quality of products
And top, even more important than value for money and quality, was trust. People want to feel that they can trust the people that they do business with.

Getting back to the issue at hand, the only way you can find the perfect price for your photography is to test. For portrait photographers this is dead easy. Make up a new price list putting up prices by 10%. Over the next 20 to 30 sessions see which price list makes you the most money. Use your original price list for half of your clients and use the new price list for the other half.

Forget your average order value, that figure is irrelevant for this test, for this test you need to know which price list is going to make you the most profit. At the higher price list (subject to your profit margin) your order value can be down about 16% and you’ll still make more money.

Once you have enough sales to make a comparison you can then use Which ever price list makes the most profit as your regular price list. If it is the higher price list (which it usually is) you might want to run the test again.

If you are reading this and thinking “I can’t just put my prices up by 10% for no reason”, well yes you can. And if you are thinking your sales will drop, you are most likely wrong. I was recently chatting with a client who owns a busy portrait studio. In the past he had not charged session fees for his “Baby’s First Year Plan”. Getting a bit fed up of working for nothing he decided to start charging a session fee of £9.95.

The good news was two fold. There was no drop off in bookings and his no-show and cancelation rate dropped, so he decided to put the price up to £19.95.

Again, no drop off in bookings so after a couple of months he raised the price to £29.95. Again, no drop off in the take up rate. He recently increased the price to £39.95 and has still not experienced any drop off in bookings. What he was doing for free he now earns over £30k per year for, and that is just session fees, not print sales.

Why should a potential customer decide to do business with you instead of every other option, including not having a photographer?

The answer is your USP, or Unique Selling Proposition. A USP is one of those core marketing concepts that many  photographers think is unobtainable, so they ignore it and hope nobody will notice that every photographer in town in saying and doing the same things. Believe me they notice!

How can I be unique? I shoot portraits just like the other 5 studios in town.

Were you thinking that as you read the previous paragraph?
Has that been your thinking in the past?
Or are you aware of what a USP is but just not sure which way to go with yours?

Many photographers avoid being unique because they think it cuts down on the number of potential clients who might book them. What I mean by that is if you were to become known for your black and white portraiture for example, they fear that people wanting a colour portrait will rule them out as an option.

Did you read that, “they fear ……..”

Fear is a business killer! It is probably the biggest business killer of them all. Fear prevents you from taking action on the assumption that if you don’t do anything, you can’t do anything wrong. That is probably true, but if you don’t do anything you can’t do anything right either.

You have to conquer your fears if you want to make good money & have a successful business. Lets take a look at the example above and see what is really going on.

Shooters Studio starts to promote a new style of digital editing to their portrait clients. Lets call this style “blackosepia”. Every time someone has their portrait taken, as well as all the usual retouching, the studio do a “blackosepia” to one of the best images. When the client looks at the images the “blackosepia” is her favourite, she has not seen anything like that before. She buys a 20×24 or whatever.

When her friend comes over to visit a few days after the clients hangs the picture, she falls in love with it and wants one like that of her family. So what does she do? Phone around? No, she asks her friend where she got the picture, calls the studio and books a session.

So what if she didn’t like it but was thinking of getting a family portrait. She visits the same friend and sees the “blackosepia” hanging in the dining room. “Nice picture” she says, not wanting to hurt her friends feelings. “I’ve been thinking of getting a family portrait done for John’s 40th birthday, not sure that style would suit my hallway though”.

What will the client say? My guess is she will say “oh they offered us all sorts of styles, colour, sepia, pop art, but this was my favourite”. The friend gives Shooters Studio a call, asks about different finishes, gets assured that they do all sorts, so she books a session.

Over time, Shooters Studio will become known for their “blackosepia” portraits and this becomes a USP for them. No other studio in town is offering a “blackosepia”, so if someone wants a “blackosepia” they have to go to Shooters Studio.

The “blackosepia” in this story could be anything. If I had changed the name of the studio from Shooters to Venture, you would all see that a USP can work on a massive scale.

So if this is such as great marketing idea, where does the photographers fear come from? Why would he think this might not be such a good thing? Many photographers think if they become known for something, everyone will think that is all they do, and so limit the number of potential clients.

Well here is the shocker, this is a good thing! Limiting is specialising and specialising is targeting.

Imagine if there are 5 studios within 25 miles of where you are based, and all of them do a little of everything, some commercial, families, babies, model portfolios, etc. “Jack of all trades, master of none” so to speak. Doing lots of different types of work like this is often thought of as “multiple streams of income”. If one dries up you can get by on the rest.

But the metaphor is wrong. This is not multiple streams this is different types of water in the same stream. They intermingle & pollute each other. Does the guy who wants his herbal remedies catalogue photographed really want to be met with the smell of perfume from the last make-over session?

Imagine if one of those studios decided to specialise, really target one type of photography. Become known for it locally. This alone could “dry up” this water source so it no longer ran into the other studios streams. If you wanted a family portrait would you go to the studio that specialised in family portraits or to one of the studios who did just about everything?

Ask yourself, do you want to be looking at a loss of one or more of your streams? Or do you want to become a specialist, an expert?  Should you strive to be different or strive to be better? Being better is ok, being different is better. If you can, be different & better; you will be so far ahead of what everyone else is doing, they wont even know how you did it.

The success of your photography business ultimately boils down to the quality of your relationships.

People do not buy your product or service. They buy YOU first and foremost.

When they know you and trust you, and know you have a genuine interest in them, they become loyal clients and refer their family & friends.

How do you discover people to establish relationships with?

You can do this both online and offline.

To meet people online, simply Google “social networking” and explore your options.

To meet people in the real world, search for local networking organizations or ask professional friends who they would recommend. The local Chamber of Commerce is often a good place to start.

The biggest mistake people make when networking is ignoring the fact that building relationships takes time and patience. Many attend networking meetings and verbally “vomit” on the people they meet. They ramble on about their business, product or service and how everyone should jump on board and take advantage of it right away or risk losing the best offer they’ve ever had.

Has this ever happened to you? You’ve met someone who hasn’t expressed any interest in you whatsoever or asked any questions to learn more about you, but somehow know just what you need and insist they can supply it?

How do you respond to people when they treat you this way? Do you want to spend another half hour talking to them or make a quick exit?

What if, however, that person asked you about yourself and was genuinely interested in you and what you do, and only after you asked about what he does, does he provide a brief explanation without a motive to sell. Would you be inclined to continue your conversation and learn more about each other and how you might be able to help each other?

In order to build a strong social network, you must be willing to learn about others, ask questions and be willing to listen. Resist the temptation to interrupt or turn the conversation to yourself and you will be rewarded for your self-control.

As you learn about other people and what their needs are, offer resources or connections that can help. Focus on helping others and others will help you.

If you’re shy and uncomfortable in a room full of strangers, the simplest way to overcome that is to get to know them. This can seem a little daunting at first, but if you move past your fear and take the risk of approaching others, you will liberate yourself from your self-imposed prison.

The world is then your oyster.

If I could give three simple rules to build a strong social network, they would be:

1. Get out of your safe zone. Introduce yourself to people. Take risks.

2. Make it all about the other person. Ask them questions, then shut up and listen.

3. Share resources, contacts, experience; do whatever you can to help others.

Follow these three simple rules and others will reciprocate in kind. Regard networking as a marathon, not a 100-yard dash.

Something interesting happened to me today. A business told me they cared more about taking money off me than they did about me. Nothing unusual there, big businesses do this all the time; utility companies, banks, insurance companies, etc. And I would be shocked to get any other treatment from a government body such as my local council.

But this was none of those, it was a small business, just the owner and 3 members of staff, it was my dentist, Webb Dental Practice  in Dawley. Can’t get a much more personal service than that, this guy puts his fingers in my mouth. In some ways I was shocked, in others it just highlighted how easy it is to give better customer service than a competitor.

I had an appointment scheduled for last week which I ended up not being able to make but didn’t call to cancel, so I have to pay £20 for the missed appointment, pretty standard practice I think. I had another appointment scheduled for 3:50pm today. At about 9:20am the receptionist calls me to ask if they can bring the appointment forward to 10:00am. I was in the middle of something when she called, and it is about a 15 min drive to get there, so it was not ideal, but I said I might be able to make it if it helped them out.

She explained that the dentist had a long way to travel home to a rural area so she was trying to fill the gaps in his morning schedule by bringing his afternoon appointments forward, then he could leave early and avoid travelling in the snow in the rush hour. I said ok, I’ll be there for 10. The receptionist then pointed out that I had missed an appointment a few days ago and I’d need to pay the £20 before he would see me.

I thought to myself, here I am doing them a favour; maybe they will do me one in return. I explained that I understood it was my fault that I missed the last appointment, and as per their terms I owed them £20. But as I was doing them a favour, perhaps they would waive the charge this one time. The receptionist said she could not authorise that, so I said, “no problem, I’d prefer to keep my 3:50pm appointment”.

The receptionist told me I’d still have to pay the £20 either way, which I knew, but I reminded her that I was the paying customer, and I was prepared to do them a favour yet they could not do the same for me. She said she saw my point and would put this to her boss (the dentist) and call me back.

30 seconds later and she is on the phone saying the 10am slot has now been filled, there were no more appointments for today and the dentist was leaving early so was cancelling my 3:50 appointment. Now the point is, there is only one receptionist so there is no way the appointment could have been filled, and there is nothing that winds me up more than being lied to by people I give money to.

Bare in mind that I had 4 appointments scheduled to have work done, so this is not just a £12 check up, this is a dentist equivalent of a big framed print order. And me being me, (stubborn as hell) I told them they could cancel all my appointments and send me the bill for the £20. The receptionist said “ok, if that is what you want to do”, which is what I expected.

So what is the lesson here? That I’m so tight with my money that I’ll jump at any opportunity to get out of paying someone what I owe them? That might be true, but it is not the point I’m making here. There are about 10 dentists within 5 miles of my home, and one of them does not want me as a client, he just wants my money. He wants it so much he will “cut off his nose to spite his face” to get it. He blew a lifetime of money for the sake of £20. Like me, he was stubborn, but the big difference is, I was the one handing over the money. The bit that really sticks in my gut is, they called asking for a favour, but were not willing to do one in return. All they wanted to do was the bare minimum.

When the bill comes I’ll get around to paying it, once the final notice court summons threat letter arrives. Chances are it will cost them nearly £20 to collect the money. And I’ll pay by cheque to make sure he has to pay bank charges on it too.

Now to many of you I may be sounding a little petty. To some of you I probably sound a little childish. And you are right. But there are millions of people like me, who wont settle for “the bare minimum” when it comes to customer service. I don’t care that “to the letter of the law” they are in the right, I care that they don’t care. I may be a stubborn jack ass, but I’m also looking for a new dentist.

If they had gone the extra mile on this occasion, over the lifetime of our relationship this guy would have taken £100s if not £1000s from me. Instead I’ll be telling everyone I know this story, and over time it may get a little distorted.

Do you have customers like me? I’d bet that you do, and when they come to light, you will have to decide how to handle the situation. I see loads of photographers websites stating “great customer service”. The claim is meaningless. Each customer decides whether you have delivered great service, and to each customer “great service” will mean something different. It means whatever they want it to mean. Today, for me, it meant having the decency to return a favour when asking for one.